Support
Support Policy
This policy explains what support is included, what is excluded and when extra work is quoted.
Brand: LocalLaunch SA
Registered details: LocalLaunch SA (registration details to be confirmed)
Country: South Africa
Last updated: 12 August 2026
Support channels
- Support is provided through the customer account, contact page, email or WhatsApp where available.
- Trial support may be limited to account access, setup questions and activation guidance.
- Active plan support covers reasonable help with the hosted website and included platform features.
Included support
- Help accessing your account and website setup.
- Basic guidance on choosing a website concept, editing content and publishing.
- Hosting, SSL and platform issue checks while the plan is active.
- Domain connection guidance where LocalLaunch SA is managing setup.
Excluded or paid work
- Unlimited done-for-you edits, redesigns, extra pages or custom sections.
- Advanced SEO, Google Business Profile work, ads, email inboxes and custom integrations.
- Fixing third-party tools, customer DNS mistakes, customer device issues or external hosting problems outside the plan.
Response expectations
- We aim to respond as soon as practical, with priority given to active paid plans and website availability issues.
- Complex issues, provider delays, domain propagation and custom work may take longer.
- Support does not guarantee leads, sales, rankings or customer responses.
These plain-language policies are operational guidance for LocalLaunch SA and customers. They should be reviewed by a qualified South African attorney before high-volume processing.