Privacy
Privacy Policy
This policy explains what personal information LocalLaunch SA collects, why it is used, where it may be processed and how customers can request access, correction or deletion.
Brand: LocalLaunch SA
Registered details: LocalLaunch SA (registration details to be confirmed)
Country: South Africa
Last updated: 12 August 2026
Information we collect
- Contact details such as name, email, phone, WhatsApp number and account login details.
- Business details such as business name, services, service areas, opening hours, domains, social links and website content.
- Uploaded files such as logos, photos, documents, price lists, menus and support attachments.
- Website visitor and lead information submitted through forms on LocalLaunch-hosted websites.
- Payment references, billing status, support tickets, consent records and technical logs.
Why we process information
- To respond to enquiries and create customer accounts.
- To prepare website concepts, trial websites and hosted websites.
- To provide support, billing, domain setup, security checks, backups and service notices.
- To measure public funnel performance where cookie consent allows analytics or advertising tracking.
- To comply with legal, payment, abuse prevention and dispute requirements.
Providers and cross-border processing
- Hosting, storage, email, payment, analytics, domain and communication providers may process data for LocalLaunch SA.
- Some providers may store or process information outside South Africa under their own safeguards and terms.
- Payment providers process card and payment details directly. LocalLaunch SA should not store full card numbers.
Cookies and tracking
- Essential cookies keep the website, account and consent choices working.
- Analytics and advertising cookies are controlled by cookie consent where required.
- Customers are responsible for lawful tracking disclosures on their own published websites.
Retention and deletion
- Lead enquiries are kept while follow-up is active and for reasonable business records.
- Active customer website and account data is kept while the plan is active.
- Suspended or cancelled website data may be kept for a limited recovery period.
- Payment, tax, legal, security and dispute records may be kept longer where required.
Security and incidents
- We use account checks, customer isolation, upload restrictions, rate limits and access controls.
- Customers should use strong passwords and report suspected account access quickly.
- Material privacy or security incidents will be handled through the contact process and relevant legal steps.
Your rights
- You may request access to personal information held about you.
- You may ask for incorrect information to be corrected.
- You may request deletion where retention is no longer required for service, legal, payment, security or dispute reasons.
These plain-language policies are operational guidance for LocalLaunch SA and customers. They should be reviewed by a qualified South African attorney before high-volume processing.